An owner who can't pick up mid-job
Every call answered, even the ones that come in mid-job
An AI phone agent that picks up on the first ring, books the job, and tells you what happened. We built it for our own main line first, because every call we missed was a conversation somebody else got.
It answers our own main line today. Here's how a typical home-service company would use it.
- Voice AI
- Lead capture
What changed
Every call gets answered, including the ones at 9 p.m. and the ones that come in while you're on a ladder. You stop losing work to whoever happened to pick up first.
Demo call. The business and caller are invented.
Listen
Sample call, 51 seconds
A recreated call with AI voices. The company and the caller are made up. It shows how a call goes, not a real customer.
Read the transcript
- Agent
- Thanks for calling Larkfield Home Services. I'm an A.I. assistant, and this call is recorded. How can I help?
- Caller
- Hi. Um, our furnace stopped working this morning. It's just blowing cold air, and the house is getting really cold.
- Agent
- I'm sorry, that's no fun on a cold morning. First, do you smell gas, or anything burning?
- Caller
- No, nothing like that. It just won't heat.
- Agent
- Okay, good. Let's get a technician out to you. I have an opening today between four and six, or tomorrow morning between eight and ten. Which works better?
- Caller
- Today, please. Four to six is perfect.
- Agent
- You're booked for today, between four and six. Is it okay if I text a confirmation to this number?
- Caller
- Yes, that's fine.
- Agent
- Done. The technician will call you before heading over. Anything else I can help with?
- Caller
- No, that's it. Thank you so much.
- Agent
- You're welcome. Stay warm.
The problem
Two in the afternoon, both hands on a water heater, and the phone buzzes. It's a homeowner with no hot water. She doesn't leave a message. She calls the next name on the list.
What it does
Answers on the first ring
Day or night, weekends included, in English or Spanish. It says up front that it's an AI assistant and that the call is recorded.
Asks your questions and books the job
It answers the common questions from what you've told it, then puts the appointment on your calendar.
Texts a confirmation, with permission
It asks the caller before it sends a text, and only sends one if they say yes.
Knows when to hand off
If someone says they smell gas, it skips the questions, gives the safety steps and sends the call straight to you. Existing clients and urgent calls go to your phone too.
Tells you what happened
After every call you get a short summary, saved to the contact, so you call back the people you choose already knowing what they need.
What changes
- You stop losing work to whoever happened to pick up first.
- The 9 p.m. calls and the ones that come in while you're on a ladder get answered and booked.
- Nothing lives only in someone's memory. Every call has a summary.
The fastest way to know if it would work for your callers is to be one.